Questions? We've got answers.

If you have 1-15 people, use everyday office tech (email, computers, printers), and want someone who actually picks up when you call, we're probably a good fit. We work best with professional service firms like therapy practices, law offices, accounting firms, and similar small offices. The easiest way to find out is to schedule a quick 15-minute call with us.

It's pretty simple. We start with a quick call to understand your setup. Then we'll send a clear proposal. Once you say yes, we'll schedule time to get access to your systems and document how things work. Most offices are fully onboarded within a week or two. No long contracts or complicated setup processes.

Nope. We offer month-to-month plans because we'd rather earn your business than lock you in. We also do one-time projects if you just need help with something specific. That said, most of our clients stick around because ongoing support just makes more sense for small offices.

It depends on your office size and needs, but most small offices pay a flat monthly rate that's a fraction of what you'd pay for a part-time employee or enterprise IT company. We'll give you a clear quote after we understand your setup. No hidden fees, no surprise charges.

We offer both options. Most clients prefer our monthly plans because it's predictable, includes everything, and means you don't have to think twice about calling us. But we also do hourly work for one-time projects or offices that just need occasional help.

Everything in our services list: employee onboarding/offboarding, email and account management, troubleshooting, vendor coordination, security basics, software help, and more. Basically, all the day-to-day IT stuff your office needs. We'll spell it all out clearly in your proposal.

For urgent issues (someone can't work), we respond within hours, usually much faster. For non-urgent requests, same business day. We're not a 24/7 operation, but during business hours, we're on it. And yes, we actually answer our phone.

Whatever works for you: call, text, or email. We give our clients a direct line. No ticket systems, no automated phone trees, no waiting on hold. You'll talk to someone who knows your office and your setup.

Both. Most day-to-day stuff can be handled remotely, which means faster resolution. But we're local to Austin and can come to your office when needed, like for new hardware setup or issues that need hands-on attention. We also support remote team members wherever they are.

No problem. We support remote and hybrid teams all the time. Your remote employees get the same support as your in-office folks. We can help them with their computers, email, software, and anything else they need, wherever they're working from.